FREQUENTLY ASKED QUESTIONS

Wish Geeks is the leading independent, on-demand technology support service. Available 24/7. We provide support by online, Wish Geeks utilizes a network with thousands of experts nationwide that are hand-selected, vetted and background-checked to provide a top-notch customer experience. Wish Geeks offers diagnostic solutions, support, installations and hands-on training for just about any technology need, including computer and printers, smart home devices,Wi-Fi, and much more. Wish Geeks also offers affordable and convenient membership plans that provide remote tech support and on-call in-Wish Geeks tech support.

Wish Geeks provide services from 9am to 9pm, 6 days a week, nationwide. Remote tech support and our chat support staff are available 24/7. If you need assistance or have any inquiries outside of our new business hours, please visit Wish Geeks.com/faq where you will find answers to frequently asked support questions. If you are looking to check the status of your order please visit Wish Geeks.com We appreciate your time and patience during this unexpected time and we look forward to assisting you!

Wish Geeks offers remote tech support for time-consuming services including: Computer Repair & Help, Virus Removal & Cleanup, Computer Tune-up, Email or Online Account Setup or Support, Software Install or Uninstall, Printer Troubleshooting or Repair. To book a remote tech support service, first choose the service you need, then select “Wish Geeks Now” on the booking page. Remote support is available 24/7, 365 days a year. When you’re ready to begin a remote service, one of our remote techs will create a secure connection to your computer to complete your service.

We understand that schedules can change on short notice as do our customers’ needs. We try to be as flexible as possible, but this can cause our technicians to lose valuable jobs. Fees apply to in Wish Geeks Services only. Read more about our cancellation policy here: https://Wish Geeks.com/cancellation-policy

At Wish Geeks, we are committed to maintaining an inclusive and welcoming platform — our goal is to help everyone make all the technology in their lives just work. We have built a platform to enable anyone to be matched with a highly qualified Tech to accomplish that goal. Wish Geeks has a zero-tolerance policy that prohibits discrimination against Techs or Customers based on age, disability, gender identity, marital status, medical condition, national origin, pregnancy, race, religion, sex, sexual orientation, or other improper basis. Prohibited discrimination includes refusing to provide or accept services offered through the Wish Geeks platform because of any of these characteristics or any other conduct that improperly takes into account any of these characteristics. Any Tech or Customer who believes they have been discriminated against in violation of this policy should report their concern here. Discrimination of any kind may result in the immediate removal from, and loss of access to, the Wish Geeks platform.

Wish Geeks is available nationwide with skilled and vetted tech professionals in all 50 states, plus Washington, DC. Rural areas may require additional time to confirm your service booking. Our team of techs is growing every day to meet growing demand from our customers.

Wish Geeks offers transparent and upfront pricing for all of our services. To get an estimate, select the service you need by making a new booking. You will see a fixed base price for each service, as well as additional charges for any extra services selected. Your price quote will be provided before you confirm a booking.

Wish Geeks understands that your time is valuable and that your schedule can change on short notice. Wish Geeks offers a flexible rescheduling policy to meet the needs of our valuable customers and our valuable technicians.