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Available 24/7. We provide support by online, Wish Geeks utilizes a network with thousands of experts nationwide that are hand-selected, vetted and background-checked to provide a top-notch customer experience. Wish Geeks offers diagnostic solutions, support, installations and hands-on training for just about any technology need, including computer and printers, smart home devices,Wi-Fi, and much more. Wish Geeks also offers affordable and convenient membership plans that provide remote tech support and on-call in-Wish Geeks tech support.  "},{question:"What Are Your Hours?",answer:"Wish Geeks provide services from 9am to 9pm, 6 days a week, nationwide. Remote tech support and our chat support staff are available 24/7. If you need assistance or have any inquiries outside of our new business hours, please visit Wish Geeks.com/faq where you will find answers to frequently asked support questions. If you are looking to check the status of your order please visit Wish Geeks.com We appreciate your time and patience during this unexpected time and we look forward to assisting you!"},{question:"Does Wish Geeks Offer Remote Support?",answer:"Wish Geeks offers remote tech support for time-consuming services including: Computer Repair & Help, Virus Removal & Cleanup, Computer Tune-up, Email or Online Account Setup or Support, Software Install or Uninstall, Printer Troubleshooting or Repair.  To book a remote tech support service, first choose the service you need, then select “Wish Geeks Now” on the booking page. Remote support is available 24/7, 365 days a year. When you’re ready to begin a remote service, one of our remote techs will create a secure connection to your computer to complete your service."},{question:"What is Wish Geeks's cancellation policy?",answer:"We understand that schedules can change on short notice as do our customers’ needs. We try to be as flexible as possible, but this can cause our technicians to lose valuable jobs. Fees apply to in Wish Geeks  Services only. Read more about our cancellation policy here: https://Wish Geeks.com/cancellation-policy"},{question:"Non-Discrimination Policy",answer:"At Wish Geeks, we are committed to maintaining an inclusive and welcoming platform — our goal is to help everyone make all the technology in their lives just work.  We have built a platform to enable anyone to be matched with a highly qualified Tech to accomplish that goal. Wish Geeks has a zero-tolerance policy that prohibits discrimination against Techs or Customers based on age, disability, gender identity, marital status, medical condition, national origin, pregnancy, race, religion, sex, sexual orientation, or other improper basis. Prohibited discrimination includes refusing to provide or accept services offered through the Wish Geeks platform because of any of these characteristics or any other conduct that improperly takes into account any of these characteristics. Any Tech or Customer who believes they have been discriminated against in violation of this policy should report their concern here. Discrimination of any kind may result in the immediate removal from, and loss of access to, the Wish Geeks platform."},{question:"Is Wish Geeks Available In My Area",answer:"Wish Geeks is available nationwide with skilled and vetted tech professionals in all 50 states, plus Washington, DC.  Rural areas may require additional time to confirm your service booking. Our team of techs is growing every day to meet growing demand from our customers. "},{question:"How Do You Price Your Services",answer:"Wish Geeks offers transparent and upfront pricing for all of our services. To get an estimate, select the service you need by making a new booking. You will see a fixed base price for each service, as well as additional charges for any extra services selected. Your price quote will be provided before you confirm a booking. "},{question:"What Is Your Rescheduling Policy",answer:"Wish Geeks understands that your time is valuable and that your schedule can change on short notice. Wish Geeks offers a flexible rescheduling policy to meet the needs of our valuable customers and our valuable technicians. "},{question:"Do you offer a subscription service",answer:"Wish Geeks offers multiple membership plans to meet the ongoing needs of our customers. "},{question:"How no-risk Wish Geeks membership guarantee work?",answer:"Within 1 month of signing up If you are not satisfied with your Wish Geeks Online or Wish Geeks membership, you can cancel your plan within 30 days of signing up and receive a refund of any membership dues paid minus any discounts you may have received on services."},{question:"What is the Wish Geeks Technology Checkup?",answer:"The Wish Geeks Technology Checkup is an annual, where a Wish Geeks expert reviews your Wish Geeks’s technology systems. This comprehensive review includes your main computer, Internet connection, router, and WiFi. It results in an actionable report you can use to understand how your tech systems are working and ways to improve their performance and security."},{question:"How does Wish Geeks work?",answer:"Wish Geeks is your hassle-free, one-stop shop for all of your technology needs. When you book a service with our upfront pricing, we share it with our network of vetted, background-checked tech professionals based on their skills and availability. After a tech claims your booking, our platform will facilitate the fulfillment of the service, including service order communications and payment. Unlike other support platforms, you won’t get barraged by phone calls from local pros trying to win your business. Get started at Wish Geeks.com! "},{question:"How do I request a service?",answer:"You can request services directly on Wish Geeks in just a few easy steps. To set up a request for service on Wish Geeks:1.Select the service you need from our service menu. 2.Fill out the specific service questions as best you can to receive a price quote. 3.Create an account or log in to your existing account. 4.Provide your service address and your date and time preferences for your appointment. 5.Add a payment method to proceed to complete your service request. 6.Wish Geeks will match you with a local technician and confirm your appointment date and time.  "},{question:"How soon can I schedule my appointment?",answer:"You can request service as soon as the same day (conditions may apply). We always recommend that you provide as many additional date and time options for a quicker appointment confirmation with a technician.If your service can be performed remotely, Wish Geeks Now! Instant Online Support is available 24/7 and is often the fastest way of getting issues resolved."},{question:"Why did Wish Geeks cancel my order?",answer:"We will always try our best to match your original service request with a technician. If Wish Geeks is unable to confirm an appointment for your service request, you may be asked to provide additional appointment availability. Occasionally, we are unable to match your service request with a tech, and need to cancel the service request. You will receive a cancellation confirmation email once the cancellation is processed.  Please email hello@wishgeeks.com if you have any questions about your cancelled service request. "},{question:"How do I cancelled or reschedule my appointment?",answer:"You can reschedule your service request or confirmed appointment online. To track, reschedule, or cancel an order without logging into your account, visit Wish Geeks.com and search for the order number you wish to manage.  "},{question:"Do I need to be home during the appointment?",answer:"Yes, to ensure that the technician is able to provide the best service for your needs, an adult over the age of 18 will need to be present during the appointment to sign off and complete the service. "},{question:"Should I arrange for additional services with my tech?",answer:"We are happy to accommodate additional service requests. Please email hello@wishgeeks.com or visit your profile to make any changes to your confirmed appointment prior to the tech arriving onsite. This will ensure that Wish Geeks matches you with the best technician equipped to complete your desired services. If additional services are needed during your appointment, the tech will be able to edit your order and ask that you confirm the new services before he completes your requests. Please do not arrange any additional services directly with your tech that have not been added to your Wish Geeks order. The Wish Geeks Guarantee and any warranties only apply to services booked through our system. Any services arranged directly between you and your tech are not covered by our insurance policy. "},{question:"How do I know which tech is assigned to my appointment",answer:"Once a tech is assigned to your service request, you will receive an appointment confirmation email. "},{question:"When will my tech arrive?",answer:"Your matched tech will arrive at the time of your confirmed appointment. You will be asked to provide your appointment availability date and time options when requesting your service. Wish Geeks will work to match your service request with a local skilled technician by securing a confirmed appointment. Once Wish Geeks matches your service request with the right technician, an appointment confirmation email with your exact appointment date and time will be sent out. If your tech is running late, we will do our best to notify you via SMS of any expected delay. If your tech happens to be running late and you have not received any delay notification, You can check the status of your order anytime by visiting the ORDER STATUS PAGE. Just enter your order number and last name.  "},{question:"Do I pay the tech directly?",answer:"Service charges will only be applied to the method of payment in your account after you confirm the completion of your service. Wish Geeks does not accept any other forms of payment such as cash or check. Please do not provide direct payment to the technician servicing your appointment. "},{question:"Should I tip my tech?",answer:"No tip is necessary but feel free to thank the technician for doing a great job by giving them positive feedback when you receive your completed service email.  "},{question:"How am I billed for service?",answer:"You’ll be asked to provide a payment method during the booking of your service request. When your service is complete, your tech will ask you to sign to acknowledge the successful completion of the order. Once you confirm the completion of your service with your signature, you will then be charged. If your tech was unable to complete the service for any reason, they will inform Wish Geeks and our support specialists will be in touch to discuss your options.If you are not satisfied with your service, please don’t sign off as you will be charged at that time. Our Support specialists will be in touch to find out how we can ensure your satisfaction."},{question:"When will my tech arrive?",answer:"Your matched tech will arrive at the time of your confirmed appointment. You will be asked to provide your appointment availability date and time options when requesting your service. Wish Geeks will work to match your service request with a local skilled technician by securing a confirmed appointment. Once Wish Geeks matches your service request with the right technician, an appointment confirmation email with your exact appointment date and time will be sent out. If your tech is running late, we will do our best to notify you via SMS of any expected delay. If your tech happens to be running late and you have not received any delay notification, You can check the status of your order anytime by visiting the ORDER STATUS PAGE. Just enter your order number and last name.  "},{question:"What is the Safety & Support Fee?",answer:"Wish Geeks applies a nominal Safety & Support Fee to each appointment to help cover costs dedicated to provide you with exceptional service and support. Learn more about Wish Geeks’s commitment to Safety and Support.   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